Shipping policy

SHIPPING OPTIONS
Shipping rates are calculated based on the size, weight, and destination of your order. The exact shipping costs will be displayed at checkout.

ORDER PROCESSING TIME
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

SHIPPING RESTRICTIONS
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some items may have shipping restrictions due to regulations or size limitations.

DELAYED OR LOST SHIPMENTS
While we aim to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather or carrier issues. If your shipment is delayed or lost, please contact our customer service team at support@thewinterteacompany.com with your order number for assistance.

INCORRECT SHIPPING ADDRESS
Please double-check your shipping details before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error, contact us immediately to update your information.

DAMAGED OR MISSING ITEMS
If your order arrives damaged or with missing items, please contact us within 7 days of receiving your shipment. Provide photos of the damaged items and packaging for prompt resolution.

QUESTIONS OR SUPPORT
For further assistance with shipping or any related inquiries, please contact our customer service team at support@thewinterteacompany.com

We appreciate your business and look forward to serving you!